Legal Information

9999game Terms and Conditions — Please Read Before Use

Please read these Terms & Conditions carefully before using the 9999game platform. They contain important details about your rights, responsibilities, and the limitations of our services.

Last Updated: January 2026
Key Points

Key Aspects of the Terms & Conditions

The cards below are a summary of the full terms. Read the complete sections below for more details.

Eligibility Requirements

You must be at least 18 years old to use 9999game. Residents of restricted regions are not permitted to access this platform.

Bonus Policy

All bonuses and promotions are subject to specific wagering requirements. Bonuses may be forfeited if the requirements are not met.

Payment Rules

Specific limits and processing policies apply to all deposits and withdrawals. All transactions are completed only after verification.

Account Security

Each user may register only one account. Members are responsible for keeping their account credentials confidential.

Prohibited Activities

Any involvement in fraud, money laundering, or other illegal activities will result in immediate account closure.

Responsible Gaming

9999game is committed to responsible gaming. Tools including deposit limits, self-exclusion, and cooling-off periods are available to all members.

Important Notice: By accessing or using the 9999game platform, you automatically agree to these Terms & Conditions. If you do not accept these terms, please discontinue use of the platform.

1 General Terms

These Terms & Conditions constitute a legal agreement between 9999game and its users. Using 9999game's website, mobile platform, or any other channel is considered acceptance of these terms.

9999game reserves the right to modify, update, or revise these Terms & Conditions at any time. Continued use of the platform after any changes constitutes acceptance of the updated terms. It is your responsibility to review this page regularly.

These Terms & Conditions have been prepared in English and apply specifically to users in Bangladesh. In the event of any dispute, the English version shall be considered the definitive reference.

2 Eligibility & Registration

To register and use 9999game services, the following eligibility requirements must be met:

  • You must be 18 years of age or older.
  • You must not reside in a country or region where online gaming is prohibited by law.
  • You must not already have an existing 9999game account registered in your name.
  • All information provided at registration must be truthful, accurate, and up to date.
  • Accounts may not be opened on behalf of a third party.
Warning: 9999game reserves the right to close any account registered with false information, and any deposited funds may be confiscated in such cases.

To complete the registration process, 9999game may request additional documents to verify your identity. This verification follows KYC (Know Your Customer) guidelines and helps prevent fraud and money laundering.

3 Account Management

The security of your 9999game account is entirely your responsibility. Keep your password and login credentials confidential and do not share them with anyone.

  • Single account policy: Only one account is permitted per person, household, device, or IP address.
  • Account transfers prohibited: Accounts may not be sold, transferred, or shared with any other person.
  • Information Update: Update your account promptly if any of your personal details change.
  • Unauthorized access: If you suspect unauthorized access to your account, contact our support team immediately.

9999game may charge an inactivity fee or suspend accounts that have been dormant for an extended period. An account is considered inactive if there has been no transaction activity for 12 consecutive months.

4 Deposits & Withdrawals

The following policies apply to all financial transactions on 9999game. For secure and fast payments, 9999game supports mobile banking, bank transfers, and e-wallet services.

Transaction Type Minimum Amount Processing Time
Deposit BDT 100 Instant
Withdrawal (Mobile Banking) BDT 500 1–5 Minutes
Withdrawal (Bank Transfer) BDT 1,000 1–24 Hours
Withdrawal (E-wallet) BDT 200 1–10 Minutes
Important: Identity verification is required when making a withdrawal. Withdrawal requests will not be processed until verification is complete. 9999game reserves the right to temporarily hold any suspicious transactions.

All deposits must be made using a payment method registered in the member's own name. Third-party payments are not accepted, and any such transactions identified will be voided.

5 Bonuses & Promotions

Every bonus and promotion on 9999game comes with specific terms. Please read the relevant conditions carefully before claiming any bonus.

  • Wagering requirement: To withdraw bonus funds, a specified wagering requirement must be met — typically between 10x and 30x the bonus amount.
  • Duration: Each bonus has a set expiry period. Bonuses that are not used within the specified time will be forfeited.
  • Game restrictions: Some bonuses can only be used on specific games. This information is clearly stated in the promotion details.
  • Maximum Bet Limit: Maximum bet limits must be observed while a bonus is active.
  • Multiple bonuses: Multiple bonuses may not be claimed simultaneously unless a promotion explicitly permits it.

9999game reserves the right to modify, suspend, or cancel any bonus program at any time. If bonus abuse or fraudulent activity is detected, the relevant bonuses and associated winnings will be voided from the account.

6 Gaming Rules

Each game on 9999game has its own rules, which can be found in detail on the relevant game page. General gaming rules are outlined below:

  • All game outcomes are determined by RNG (Random Number Generator) technology, ensuring they are fully fair and verifiable.
  • If a technical error or internet disconnection occurs during a game, the outcome of that round will be determined based on the server logs.
  • Any winnings obtained by exploiting a bug or glitch in a game will be considered void.
  • The dealer's decision is final in all Live Casino games.
  • If you experience any issue during a game, contact our support team right away.

9999game reserves the right to temporarily suspend or modify any game as needed. 9999game will not be held liable for any losses arising from such actions.

7 Prohibited Activities

The following activities are strictly prohibited on the 9999game platform. Violations may result in permanent account closure and forfeiture of any funds held:

  • Opening or operating multiple accounts.
  • Using the platform for money laundering or any unlawful financial transactions.
  • Using bots, scripts, or automated software to play games.
  • Attempting to abuse bonuses or circumvent bonus terms and conditions.
  • Threatening or harassing other members or staff.
  • Attempting to bypass or breach the platform's security systems.
  • Using a false identity or fraudulent documents.
  • Operating an account on behalf of or in place of a minor.
Legal action: In cases of serious rule violations, 9999game reserves the right to notify the relevant authorities and pursue legal action.

8 Privacy & Data Protection

9999game places the highest priority on protecting your personal information. To learn more about how we collect, use, and safeguard your data, please review our Privacy Policy Read.

In summary, 9999game uses your information to:

  • To provide and improve our services.
  • To verify identity and age.
  • To process financial transactions.
  • To prevent fraud and illegal activity.
  • To fulfill legal obligations.

9999game will never sell your personal information to third parties. However, information may be disclosed when required by law or requested by a regulatory authority.

9 Responsible Gaming

9999game believes gaming is entertainment, not addiction. That's why responsible gaming is a core principle of everything we do.

  • Deposit Limit: Set daily, weekly, or monthly deposit limits.
  • Loss Limit: Set a maximum loss limit for any given period in advance.
  • Session Time Limit: Set a daily limit on how much time you spend gaming.
  • Cooling-off period: Temporarily suspend your account if you need to take a break for a while.
  • Self-Exclusion: Use self-exclusion for an extended break from gaming.

For more information, please visit our Responsible Gaming Visit the page. Contact our support team if you need any assistance.

10 Dispute Resolution

Should any dispute arise between 9999game and a member, the following process will apply:

  1. Step One: Contact our support team directly. Most issues are resolved at this stage.
  2. Step Two: If you are not satisfied with the support team's resolution, submit a formal complaint by email. 9999game will respond within 7 business days.
  3. Step Three: A final decision will be made after taking both parties' positions into consideration.

In the event of a dispute regarding a game outcome, 9999game's server logs will serve as the definitive record.

11 Service Changes & Limitation of Liability

9999game reserves the right to modify, suspend, or discontinue any part of its services at any time. This includes:

  • Adding or removing games.
  • Changing payment methods.
  • Modifying bonus or promotion programs.
  • Temporarily suspending services for technical maintenance.

9999game is not liable for any losses caused by internet connectivity issues, third-party service disruptions, or other circumstances beyond our control. In the event of a service interruption, we will work to restore normal operations as quickly as possible.

12 Contact

If you have any questions or feedback regarding these Terms & Conditions, please get in touch with us. Our support team is available 24/7, seven days a week.

Round-the-Clock Support — 24/7 Live Chat & Email
FAQs

Terms & Conditions Enquiries

Here are answers to the most frequently asked questions from our members.

You must be 18 years of age or older to register and use the gaming services on 9999game. Age verification is mandatory at registration and prior to withdrawal. Any account found to belong to a minor will be terminated immediately.

No. Under 9999game's single account policy, each person is allowed to register only one account. Opening multiple accounts from the same device, IP address, or household is strictly prohibited. Violating this rule will result in all associated accounts being closed.

The wagering requirement defines how much you need to bet before bonus funds can be withdrawn. For example, a bonus of BDT 100 with a 20x wagering requirement means you must place a total of BDT 2,000 in bets before withdrawing. Wagering conditions vary by promotion, so please read the terms carefully before claiming any bonus.

Withdrawal times depend on the payment method. Mobile banking and e-wallet withdrawals are typically completed within 1 to 10 minutes. Bank transfers may take between 1 and 24 hours. First-time withdrawals may be subject to a delay until identity verification is completed.

If any significant changes are made to these Terms & Conditions, you will be notified via your registered email or through a platform notification. You can also check the "Last Updated" date at the top of this page to stay informed. We recommend reviewing this page regularly.

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